17
years in the business
81
years of combined experience
468
viruses combated on average each year
29
certifications & degrees
Staff member image

Our Team

Tech Help has been serving Whatcom and Skagit counties since 2002. Our diverse team works with a variety of industries, such as educational institutions, small-to-large corporations, non-profit organizations, government entities, and financial institutions. Due to the diversity of our clients, we are constantly working with set budgets and creating innovative, proactive, and cost-effective solutions. We work with our clients to design, implement and support solutions, network & systems infrastructure that focuses on improving overall operations.

Our team is certified in the latest technologies and able to service computer hardware, software, business networks, and business applications with exceptional customer service. We help help our clientele with an array of IT issues and solutions by combining stellar customer service, tremendous experience, and our expertise in a wide variety of Microsoft products.

At Tech Help, your success is our primary goal because we fully recognize that your success ultimately drives ours.

Our Certifications & Associations

Tech Help is a Microsoft Small Business Specialist. In addition, we have established various relationships with vendors and partners which helps us provide the best possible technology solutions.

Join Our Team!

Do you love technology and helping others? Email us your resume! 

  • staff image
    Jeremiah Knutson
    Account Manager

    Jeremiah graduated from Seattle Pacific University with a degree in Business Administration with an emphasis in Information Technology. He has worked in IT for 20 years and sales/customer service for over 12 years. He is passionate about excellent customer service and matching appropriate IT solutions with his clients. Jeremiah lives in Skagit County with his wife and two kids, and loves hiking, sports, and BBQ/smoking on his Traeger. 

  • staff image
    Tracy Atwood
    Senior Support Specialist Lead

    Tracy has been involved in the IT field for nearly 20 years, working in a variety of fields including networking, multimedia, and technical productions. Tracy also has a degree in Business Management. In his free time, Tracy is a Personal Trainer and Health Coach.

  • staff image
    Joel Erickson
    Senior Support Specialist

    Joel comes to Tech Help after relocating from Kansas. An 18 year specialist in security and Windows servers, he got his first computer - a TRS 80 - in 1981, and learned to write his own programs as a kindergartner (his knock-knock joke generator was a real hit).

    From there he has held a variety of IT positions. Mostly self taught, he is a certified ethical hacker and security analyst. He is a strong advocate for technical security and compliance, and is eager to help clients close vulnerability gaps utilizing outsourced IT. In his spare time he’s an avid reader and gamer.

  • staff image
    Colby Henderson
    IT Support Specialist

    Colby brings a over a decade of experience in Information Technology to our team, having held positions in many different industries including higher and primary education, medical and more. With a passion for helping people she uses her experience and skills to bridge the gap between humans and technology. Outside of work she enjoys spending time with her family, an affection for animals and is a HUGE Seahawks fan.

  • staff image
    James Moro
    IT Support Specialist
    James has lived in 7 states and 11 cities, and has finally settled on the lush haven of Bellingham as his new home. He swears he’s not a secret agent, though he does hold Secret level security clearance. He’s also a Microsoft Certified Solutions Associate with a specialty in Office 365, and brings over 5 years of experience working for Managed IT Service Providers. He’s passionate about cloud-computing and cyber security, and enjoys mastering new and emerging technologies to help clients better defend themselves against cyber security threats. He is a huge dog person—both figuratively, and literally; he has a 150lb Anatolian Shepherd. When he’s not going for long walks on the beach with his dog, you can find him going for long rides on the mountain with his bike, or ripping around the backcounty on his snowmobile on a splitboarding mission.
  • staff image
    Casey Dreyer
    Help Desk Lead

    During his 7+ year career in the United States Navy, Casey was recipient of multiple awards for outstanding performance and professionalism. A proven natural leader and teacher, he's headed-up teams of 50+ people in dynamic fast-paced environments. His extensive knowledge of installations, configurations and migrations help him to troubleshoot and resolve complex issues. Along with a passion to serve others, Casey’s career has been supported by an Associate of Accounting Degree, CISCO, A+ 801 and 802 certifications. You may catch him drinking Dr. Pepper or throwing back some Sour Patch Kids for his “sweet-tooth”. Casey and his wife of over 5 years reside in Whatcom County, along with their growing family.