Tech Help has been serving Whatcom and Skagit counties since 2002. Our diverse team works with a variety of industries, such as educational institutions, small-to-large corporations, non-profit organizations, government entities, and financial institutions. Due to the diversity of our clients, we are constantly working with set budgets and creating innovative, proactive, and cost-effective solutions. We work with our clients to design, implement and support solutions, network & systems infrastructure that focuses on improving overall operations.
Our team is certified in the latest technologies and able to service computer hardware, software, business networks, and business applications with exceptional customer service. We help help our clientele with an array of IT issues and solutions by combining stellar customer service, tremendous experience, and our expertise in a wide variety of Microsoft products.
At Tech Help, your success is our primary goal because we fully recognize that your success ultimately drives ours.
Tech Help is a Microsoft Small Business Specialist. In addition, we have established various relationships with vendors and partners which helps us provide the best possible technology solutions.
Do you love technology and helping others? Email us your resume!
Mike is the current Manager and System's Engineer at Tech Help. Mike has worked in the IT and Customer Service fields for upwards of 20 years. This experience provides him the technical know-how and expertise well-suited for his role at Tech Help. Mike is able to provide clear direction for, and assistance to, the staff at Tech Help to deliver best in class Technical Services to Whatcom County. Well versed in solving problems in the Microsoft environment, Mike is our resident Apple technician as well. Mike graduated from Washington State University with a Bachelor’s Degree in Public Policy and spent some years in the public sector before making the switch back into the IT field.
Tracy has been involved in the IT field for nearly 20 years, working in a variety of fields including networking, multimedia, and technical productions. Tracy also has a degree in Business Management. For the past nine years, Tracy has worked for Ovation Technical Services as an Operations Manager. In his free time, Tracy is a Personal Trainer and Health Coach.
Josh began his technical career at Montana State University where he studied Computer Science before transferring to Whatcom Community College to earn a degree in Computer Information Systems. From there, Josh worked for the Department of Administration in the State of Alaska before joining Ovation Technical Services in Bellingham. Josh enjoys snowboarding, skateboarding, and fixing computers, of course!
Dylan graduated from Western Washington University in 2014. With a degree in Computer Science as well as lots of experience working in IT, Dylan is the perfect addition to our Tech Help team. Dylan has a love of code as well as a strong background in customer support--the perfect pairing! Dylan's ability to solve complex problems paired with his knowledge and passion for tech is inspiring.
Samuel joins Tech Help with an Associate Degree earned from Everett Community College. Sam is certified in CCENT (Cicsco), CompTIA, and a plethora of MTA categories. Beyond certifications, Samuel is dedicated to continuing his education in tech. Outside of work, Sam enjoys the outdoors, playing basketball and golf, and his PS4.
After studying computer networking at Bellingham Technical College, Eli interned at Industrial Credit Union and SPIE where he gained valuable help desk experience. Beside his education and intern experience, Eli is CompTIA A+ certified and has been told that he explains computer issues in a clear and concise way. Eli is a lifetime Whatcom County resident and loves hiking, playing guitar, and occasionally singing at open mic nights.
Joel comes to Tech Help after relocating from Kansas. An 18 year specialist in security and Windows servers, he got his first computer - a TRS 80 - in 1981, and learned to write his own programs as a kindergartner (his knock-knock joke generator was a real hit).
From there he has held a variety of IT positions. Mostly self taught, he is a certified ethical hacker and security analyst. He is a strong advocate for technical security and compliance, and is eager to help clients close vulnerability gaps utilizing outsourced IT. In his spare time he’s an avid reader and gamer.
Kevin came to us from Hawaii where he worked as the Technology Coordinator in a public school in the Hawaii Department of education for the past three years. While he graduated from Western Washington University with a degree in Mathematics after studying previously at UC Berkeley, he has since made the switch back to IT and computers which has been ongoing source of fascination and employment since his youth. Among others, Kevin currently holds the Comptia A+ and Network+ certifications. In his spare time, Kevin loves to spend quality time with his wife and young daughter, do outdoor activities (hiking, snowshoeing, cross-country skiing), and play chess.